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Consumer Protection Law

Massachusetts Consumer Protection Act

Massachusetts has a statute that specifically enables consumers to take legal action against unfair or deceptive conduct in the marketplace. Massachusetts General Law Chapter 93A, is often referred to as the Massachusetts Consumer Protection Act. The law provides for actions by individuals against businesses that engage in unfair and deceptive business practices.  The law also provides for actions by businesses against other businesses.

Demand Letter

In order to bring any Chapter 93A action, a consumer must begin by sending the business a Chapter 93A “demand letter,” to which the business has 30 days to respond.

The purpose of the demand letter is threefold. First, it puts a business on notice of a consumer’s claim, and provides information about the nature of the claim. Second, it may encourage the business to negotiate, to settle the matter without the necessity of going to court. And third, it notifies the business of the amount of the demand.

The attorneys at the Chapdelaine Law Office are experienced in drafting and presenting 93A demand letters on behalf of consumers that have been harmed by the unfair and defective business practices of a Massachusetts business.  In addition, we are experienced in taking the next step if the demand goes unresolved after 30 days.  Attorney Chapdelaine and his team are experienced in litigating claims under Chapter 93A and obtaining treble damages plus attorney fees for our clients.

Contact us today for a no cost no obligation review of your claim.

Awards & Accolades

10.0Marc E. Chapdelaine